Player Wellbeing · PAGCOR Regulated

Play Smart.
Stay in Control.
luckgame Cares.

Gaming should be something you enjoy – a bit of excitement after a long day at work, a fun session during the weekend, or a casual bingo round with your luckgame account open on your phone. When it stops being fun, luckgame wants to help. This page explains every tool, resource, and support option available to you as a Filipino player on our platform.

🔞 21+ Only, Always PAGCOR Regulated Free Self-Exclusion Tools Session Time Controls Deposit Limits Available
21PLUS
Age requirement enforced
under PAGCOR regulations
No Underage Gambling
Self-Exclusion Available
Deposit Limits Active
24/7 Support Access

The 21+ Rule at luckgame

The legal minimum age for online gambling in the Philippines is twenty-one (21) years old, as set by PAGCOR (Philippine Amusement and Gaming Corporation). This is not a guideline – it is a strict legal requirement, and luckgame enforces it without exceptions.

Every player who registers a luckgame account is required to pass an age and identity verification process before any withdrawal is processed. luckgame uses government-issued Philippine identification documents – including UMID, passport, driver's licence, Voter's ID, SSS card, and PhilSys ePhilID – to verify that every player is at least 21 years old.

We know that most of our players are responsible adults who are well above the age limit. But we take this rule seriously because the harm that gambling can cause to young people is real and documented. If you're a parent or guardian, luckgame encourages you to use device parental controls alongside our platform protections to prevent minors from accessing online gaming sites.

What happens if an underage person registers?

If luckgame discovers or has reasonable grounds to believe that an account is being operated by someone under 21, we will immediately suspend the account and initiate a full review. The account balance will be handled in accordance with PAGCOR guidelines and applicable law. The incident will be reported to PAGCOR as required by our regulatory obligations.

Strictly Forbidden

Allowing a person under 21 to use your luckgame account – even informally or "just once" – is a violation of luckgame's Terms and Conditions and PAGCOR regulations. Your account will be suspended and your balance may be forfeited if this is discovered.

Accepted ID for Age Verification
UMID Card
PH Passport
Driver's Licence
Voter's ID
SSS Card
PhilSys ePhilID
GSIS Card
PRC ID

ID must be valid and not expired. Name must match your luckgame account registration exactly.

Responsible Gaming Tools at luckgame

Every tool on this list is available to all luckgame players, free of charge, from within your account settings at any time – no support request required.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is set, luckgame will automatically decline any deposit that would exceed it. Limit increases require a mandatory cooling-off period before taking effect.

Available Now
Session Time Reminders

Set a time alert that notifies you when you've been playing for a defined period – 30 minutes, 1 hour, 2 hours, or a custom duration. The alert appears as an on-screen notification. You choose whether to continue or stop.

Available Now
Reality Checks

At intervals you choose, luckgame will display an on-screen summary showing your current session duration, total bets placed, and net win or loss for the session. It's a quick way to stay grounded about how your session is actually going.

Available Now
Cooling-Off Periods

Request a temporary pause on your luckgame account ranging from 24 hours to 30 days. During this period, you cannot log in, deposit, or place bets. Any pending withdrawal requests will still be processed normally during a cooling-off period.

Available Now
Self-Exclusion

A more permanent measure for players who need a full break from gaming. Self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. luckgame takes all self-exclusion requests seriously and processes them within 24 hours of confirmation.

Available Now
Loss Limits

In addition to deposit limits, you can set a net loss cap per session or per day. When your losses for the period reach the limit you've defined, luckgame will prevent further play until the period resets, even if your account still has a balance.

Available Now

Quick Reference: Responsible Gaming Tool Summary

Tool What it does Available periods Status
Deposit Limit Caps how much you can deposit over a defined period Daily / Weekly / Monthly Live
Loss Limit Stops play when net losses reach a defined cap Daily / Weekly / Monthly Live
Session Time Reminder Notifies you when you've played for a set duration Custom (30 min to 4 hrs) Live
Reality Check Shows session stats at defined intervals Every 30 / 60 / 90 min Live
Cooling-Off Temporary account suspension; withdrawals still process 24 hrs – 30 days Live
Self-Exclusion Full account block; cannot be reversed during the period 6 mo / 1 yr / 3 yr / Permanent Live

How to Self-Exclude on luckgame

Requesting self-exclusion on luckgame takes under five minutes. Once processed, your account will be fully blocked for the duration you selected and luckgame will make every reasonable effort to prevent re-registration during that period.

1
Log In to Your luckgame Account

Go to luckgame.app and log in with your registered Philippine mobile number and password. Self-exclusion is managed from within your account settings panel.

2
Open Responsible Gaming Settings

From your account dashboard, navigate to Account Settings → Responsible Gaming. All tools including deposit limits, session controls, cooling-off, and self-exclusion are in this section.

3
Select Self-Exclusion and Choose Your Period

Choose from 6 months, 1 year, 3 years, or permanent exclusion. Read the information on screen carefully – self-exclusion cannot be reversed before the end of the period you select.

4
Confirm Your Request

Confirm your request with your account password and, where applicable, an OTP sent to your registered mobile number. Your self-exclusion will be active within 24 hours of confirmation.

5
Pending Withdrawals Are Processed

Any pending withdrawal requests in your account at the time of self-exclusion will still be processed according to standard timelines. luckgame does not retain winnings you are owed when you self-exclude.

Need Help Right Now?

If you'd prefer to self-exclude through luckgame support rather than through your account settings, contact our live chat team directly and say "I want to self-exclude." Our agents are trained to handle this request immediately, without judgment, at any hour.

Warning Signs to Watch For

Most players game responsibly. But problem gambling can develop gradually, and it's not always obvious when enjoyment has shifted into something more harmful. These are common warning signs that your relationship with gaming may need attention.

Chasing Losses

Betting more than you originally planned in order to win back money you've already lost. This is one of the most common and dangerous patterns in problem gambling.

Gambling with Essential Money

Using money set aside for rent, utility bills, GCash load, groceries, or family needs to fund gaming sessions is a serious warning sign that gambling has become financially harmful.

Losing Track of Time

Regularly playing for much longer than you intended, missing meals, sleep, or family time because of gaming sessions that keep going "just a little longer."

Hiding Your Gambling

Lying to family members, friends, or officemates about how much you play or spend. Feeling defensive or ashamed when asked about your gaming habits.

Gaming to Escape Problems

Using gaming as a way to deal with stress, anxiety, loneliness, depression, or problems at home or work. When gaming becomes a coping mechanism, it can quickly become compulsive.

Needing to Bet More to Feel the Same

Gradually increasing bet sizes to feel the same level of excitement as before. Similar to tolerance in substance use, this escalation pattern is a recognised sign of gambling disorder.

Quick Self-Assessment

Answer these questions honestly for yourself. If you answer "yes" to three or more, it may be worth using one of luckgame's responsible gaming tools or reaching out for support.

1

Have you ever spent more money on gaming than you planned to in a single session?

2

Have you ever tried to cut down your gaming but found it difficult to stop once you started?

3

Has gaming ever caused arguments or tension with family members, your partner, or close friends?

4

Have you ever borrowed money, taken a cash advance, or sold personal items to fund gaming?

5

Do you find yourself thinking about gaming frequently when you're not playing – planning your next session or thinking about how to recoup losses?

6

Has gaming ever made you miss work, school, or important family responsibilities?

7

Have you ever hidden how much time or money you spend on gaming from people you're close to?

8

After a losing session, do you feel a strong urge to return immediately and "win it back"?

Three or More "Yes" Answers

If three or more of these questions apply to you, we strongly encourage you to use luckgame's self-exclusion or cooling-off tools immediately. You can also reach out to luckgame support via live chat for a confidential, non-judgmental conversation about your options. Getting help early makes a real difference.

🏛️ PAGCOR Responsible Gaming Programme

luckgame operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR runs the national Responsible Gaming Programme for all licensed gaming operators in the Philippines, which establishes minimum standards for player protection tools, age verification, and problem gambling support.

As a PAGCOR-regulated platform, luckgame meets or exceeds all PAGCOR responsible gaming requirements. This means the tools described on this page – deposit limits, session controls, self-exclusion – are not optional features we offer voluntarily. They are mandatory platform requirements under our PAGCOR licence conditions.

PAGCOR maintains a national exclusion register. Players who self-exclude through luckgame or through PAGCOR directly may be placed on this register, which restricts access to multiple licensed gaming platforms across the Philippines – not just luckgame.

Regulated by PAGCOR
National Exclusion Register
Mandatory RG Standards
Support Resources in the Philippines
  • luckgame Support
    Live chat available 24/7 – open your account and click Support
  • PAGCOR Responsible Gaming
    Contact PAGCOR at their official offices for regulatory assistance and national exclusion requests
  • National Center for Mental Health (NCMH)
    NCMH Crisis Hotline: 1800-10-254-6246 – available for mental health and crisis support
  • In-Game Session Limit
    Set a session time limit directly in your luckgame account settings under Responsible Gaming

Responsible Gaming – Common Questions

No. Self-exclusion on luckgame is a firm commitment and cannot be reversed before the end of the period you chose. This is intentional – the whole point of self-exclusion is to remove the option to play on impulse. If you chose a 6-month exclusion, your account will be blocked for the full 6 months. For exclusion periods of 1 year or longer, a mandatory review process applies before reinstatement is considered after the period ends.

Any existing balance in your luckgame account at the time of self-exclusion will be processed as a withdrawal to your registered payment method (GCash or Maya, for most players). Pending withdrawals are also processed according to standard timelines. luckgame does not retain balances belonging to self-excluded players. Contact luckgame support if you have concerns about a withdrawal during a self-exclusion period.

Yes. Deposit limit reductions take effect immediately when you confirm them in your luckgame account settings. Limit increases, however, require a mandatory cooling-off period before they take effect – this prevents impulsive limit changes during a losing session. The cooling-off period for limit increases is typically 7 days.

Contact luckgame's live chat support directly from the luckgame.app website – you don't need to be logged in to access it. Explain that you want to self-exclude and provide your registered mobile number for verification. Our support team will process the request on your behalf and confirm it within 24 hours. You can also email [email protected] with the subject line "Self-Exclusion Request."

Yes, there's an important difference. A cooling-off period (24 hours to 30 days) is a temporary pause – your account is suspended but will reopen automatically when the period ends. Self-exclusion is a longer-term or permanent block that requires a deliberate reinstatement process before the account can be reopened. Both tools are available free of charge. If you're unsure which is right for your situation, choose self-exclusion for stronger protection.

luckgame cannot share account information with third parties due to data privacy obligations under the Philippine Data Privacy Act. However, if you believe a family member is gambling harmfully, you can encourage them to contact luckgame support directly or to use the self-exclusion tool in their own account. For family support resources, the National Center for Mental Health (NCMH) crisis hotline at 1800-10-254-6246 can also provide guidance for families affected by problem gambling.

Play Responsibly at luckgame

Gaming at luckgame is meant to be a fun part of your downtime – not a source of stress. If you're playing well within your budget, enjoying the games, and gaming hasn't affected your relationships or finances, you're doing great. Keep it that way with our free responsible gaming tools.

Players must be 21+ · PAGCOR regulated · Self-exclusion is always free · GCash & Maya withdrawals

Manage Your Account Visit FAQ
💰
Set Deposit Limits

Cap how much you can deposit daily, weekly, or monthly. Instant effect when reducing limits.

⏰
Session Reminders

Get notified when you've been playing for your chosen duration. Stay in control of your time.

🌙
Take a Break

Cooling-off from 24 hours to 30 days. No questions asked, no waiting period.

🚪
Self-Exclude

Need a real break? Self-exclusion up to permanent. Processed within 24 hours.

Gambling can be addictive. Play responsibly.

luckgame is for entertainment only. Only gamble with money you can afford to lose. Never chase losses. Never borrow to gamble. Set a budget before you start and stick to it. Players must be 21 years of age or older under PAGCOR regulations. For help with problem gambling, contact luckgame support via live chat or the NCMH crisis hotline at 1800-10-254-6246.

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